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These terms set out how your 8h55 account works, what we expect from you, and what you can expect from us. Access to the platform and any services on it depends on your local law and eligible regions — read through before you open an account or make a deposit via bKash, Rocket or Upay.
By opening an account on 8h55 and using any part of the platform — whether that means placing a sports wager, loading a slot from one of our studio partners, or moving funds through your wallet — you accept these terms in full. We are not able to offer services in all regions, and it is your responsibility to check whether accessing the platform is permitted under the law where you are located. Nothing in these terms should be read as a guarantee of service availability in any specific jurisdiction. When you deposit using bKash, Rocket or Upay, those transactions are also subject to the rules of the respective payment provider. We process wallet credits once the provider confirms the transfer on their end; we do not control their internal processing steps or timing. We may update these terms at any time. When we do, we will post the revised version on this page with a notice at the top. Continued use of your account after an update means you have accepted the changes. If you disagree with a revision, the right step is to stop using the account and contact support to close it. We keep a record of the version you accepted when your account was created, and you can request that information through our support channel.
These terms cover four distinct areas of your relationship with the platform. Knowing what falls inside and outside the policy helps you understand where to direct questions and what protections apply to each part of your activity.
Registration, login, session management and account suspension all fall under these terms. We manage access centrally; eligibility depends on your region and whether you meet the account criteria set out at sign-up.
Deposits and withdrawals made through your linked wallet — bKash, Rocket or Upay — are covered here. Transaction records are stored in your account history and accessible from the wallet section of your dashboard.
Games, odds, promotional notices and editorial content on the platform are subject to these terms. Content availability varies by region. Nothing on the site constitutes financial advice or a promise of any outcome.
External payment providers and game studios operate under their own terms. We carry game content from Spadegaming, CQ9, Bigtime Gaming and Pragmatic Play; their titles are available in the lobby, but their own usage policies apply separately.
You have concrete options available to you at any point while your account is active. If something in your account record looks wrong — a transaction amount, a wallet entry, a personal detail on your profile — you can raise it directly. We do not require you to wait for a statement cycle or a set review window; corrections can be requested as soon as you spot the issue. To review your transaction history, open the wallet section of your account. Each deposit and withdrawal is logged with a timestamp and the payment method used. If a bKash or Rocket transfer appears missing or mismatched, note the reference number from your wallet app before contacting support — it speeds up the lookup on our end. For account detail corrections such as your registered mobile number or email address, the update path is inside your profile settings. Significant changes may require a short verification step. If you want to close your account, that request goes through support. We process closure requests and retain transaction records for the period required by our data policy.
Your full transaction history is available in the wallet section of your account, including the payment method and timestamp for each entry.
Update your mobile number, email or profile details from account settings. Changes to key identifiers may involve a short verification step for account security.
If a transaction, balance or account entry looks incorrect, contact support with the reference number from your wallet provider to help us locate the record quickly.
You can ask to close your account at any time by contacting support. We will confirm closure and let you know how long transaction records are held after the account is deactivated.
If you have a question about these terms, your account status or a transaction record, the routes below connect you to our team. Use the channel that suits the urgency of your query — live chat handles account-specific questions in the same session.
Open the chat widget from any page while you are logged in. This is the fastest route for account questions, wallet queries and anything tied to an active session.
Send a written query to our support address listed on the Contact page. Include your registered mobile number and a clear description of the issue so the team can locate your account.
The Help Centre on the site covers common account, payment and access questions. Check there first for answers about bKash deposits, wallet verification and account settings before raising a new ticket.
We store your information and transaction history on secured infrastructure. Your wallet credentials — whether you use bKash, Rocket or Upay — are never held by us directly; payment instructions pass through the provider's own secure channel and we receive only the confirmation result. Account passwords and session tokens are handled using current security practices; you should not share login details with anyone.
We keep transaction records and account data for the period required under our data policy. After account closure, records are held for the minimum retention window and then removed from active systems.
We use cookies to keep your session active, remember your preferences and measure how pages are used. You can adjust cookie settings from your browser, though some site functions depend on session cookies staying on.
We recommend a strong, unique password for your account. If you suspect unauthorised access, contact live chat immediately — we can lock the account while you recover access through the verification steps shown in your profile.
To request a copy of your stored data, ask for a correction, or query how your information is used, reach us through email support. We will respond within the timeframe published in our data policy.
These are the questions we see most often about how the terms work, what your rights are and how to take action on your account.
Yes. Any deposit or withdrawal made through your linked wallet — bKash, Rocket or Upay — falls under these terms. The payment provider's own rules also apply to the transfer on their side. Your transaction record in the wallet section shows each entry once we receive confirmation from the provider.
If we update the terms and you do not wish to accept the new version, you should stop using the platform and contact support to close your account. Continued use after an update is posted counts as acceptance. We log the version you agreed to when your account was first created.
Access to the platform depends on local law and eligible regions. We do not confirm availability for every location; it is your responsibility to verify that using the service complies with the laws where you are. If your region becomes restricted, your account may be suspended and we will contact you.
Your full transaction log is inside the wallet section of your account. Each entry shows the date, amount, payment method and status. If you need a formal copy for your records, contact support through email and specify the date range you need.
First check the wallet section — transfers appear once we receive confirmation from bKash, Rocket or Upay. If the entry is still missing after the provider shows the payment as complete, open live chat with the reference number from your wallet app so the team can match the record.
Account closure requests go through our support team. Contact us via live chat or email, confirm your identity through the verification step we will ask for, and we will deactivate the account. You will receive confirmation once it is done, along with details on how long your records are retained.