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These legal terms set out how 8h55 operates the platform, what conditions apply to your account, and how we handle the obligations on both sides. Access and eligibility depend on your local law and the eligible regions we serve.
Our legal terms apply from the moment you open an account and continue for as long as that account remains active. They cover how you access the platform, how transactions are processed through local payment methods like bKash, Rocket and Upay, and how we manage account data on your behalf. These terms are written in plain language, but they carry real weight: by using the platform you are agreeing to them in full. Where local law in Bangladesh restricts or modifies any part of these terms, the local legal position takes precedence. We do not override applicable local law, and we do not extend coverage to regions or users where access is not permitted under local regulations. If you are unsure whether these terms apply to your situation, the right step is to review the eligibility conditions shown in the account area or contact our support team before proceeding. Certain sections of this policy, particularly those relating to account security and wallet verification steps, reference the processes shown directly in your account settings. Where any term is ambiguous, the interpretation that aligns with the published account flow and the support documentation available on the platform will apply. We review and update these terms periodically; the version current at the time you access the platform is the one that governs your session.
bKash is a configured local payment method on the platform. Transaction records tied to bKash deposits and withdrawals are accessible inside your account wallet view.
Rocket payments follow the same account-linked process. Your Rocket transaction history is visible in the wallet section and subject to the same policy terms as other payment rails.
Upay sits alongside bKash and Rocket as a verified local option. Policy terms covering transaction records, disputes and corrections apply equally to Upay-linked activity on your account.
This policy covers four distinct areas of your interaction with the platform. Each area has its own scope — understanding which applies to your situation helps you know where to look when a question comes up.
Terms apply to how you open, verify and use your account. This includes login behaviour, wallet actions and the conditions attached to session continuity across devices. What happens on third-party networks or devices outside your control falls outside this scope.
Policy covers deposits and withdrawals processed through bKash, Rocket and Upay. The terms govern record-keeping and the dispute process, but not the internal processing rules of the payment provider itself, which operates under its own conditions.
Content published on the 8h55 platform — game titles, lobby information, published terms and support documentation — falls within our policy. Content on external sites linked from ours is not covered by these terms, even where we have a relationship with that provider.
Studios such as Spadegaming, CQ9, Bigtime Gaming and Pragmatic Play supply game content to the lobby. Their games are available under our platform terms, but the studios operate independently. We do not extend our legal obligations to cover their internal studio policies or data practices.
You have a set of practical actions available to you at any point during your time on the platform. These are not abstract entitlements — each one has a specific route you can follow right now. To review the records tied to your account, open the transaction history section in your wallet, where bKash, Rocket and Upay activity is listed with dates and amounts. If you need to correct account details such as contact information or wallet linkage, head to the account settings page and follow the fields shown there. For any question about how this policy applies to your specific account situation, our support team is the right contact — not a general FAQ, but a direct exchange where your account context can be checked. If you believe a record is inaccurate or a transaction has been processed incorrectly, the dispute process starts in the same account section; raise the item and our team will review the case against the transaction log.
Your full transaction history — covering bKash, Rocket and Upay activity — is available in the wallet section of your account. Each entry shows the method, date and amount as recorded on our side.
Account details including linked wallet references and contact information can be updated in account settings. Follow the fields shown there and save changes before exiting the page.
For questions specific to how these terms apply to your account, contact support directly. Live chat is the fastest route; have your account details ready so the agent can check your record in the same session.
If a transaction or account action does not match your records, open a support request from the account section. The team will compare the case against the logged data and respond through the same contact channel you used.
For anything specific to these legal terms — account conditions, transaction disputes, correction requests or general policy questions — we have three contact routes available. Use the one that fits the urgency of your situation.
Open the live chat window from any page on the platform. This is the fastest route for policy questions that need a same-session response, including disputes or account detail corrections.
For written policy enquiries — particularly where you need a documented response — send your question to our support email address shown in the contact section of the platform. Include your account reference for a quicker response.
The account help section inside your logged-in area covers the most common policy questions with direct links to the relevant terms. Start here if your question relates to wallet records or account access conditions.
Behind these legal terms are specific operational practices that determine how your account data is stored, how cookies function on the platform, and how long records are kept. These are not vague commitments — they are described in detail in the policy documents available in your account area.
Account data — including wallet linkage for bKash, Rocket and Upay — is stored and processed in line with the conditions described in our privacy policy. You can request a review of what data we hold by contacting support directly.
We use cookies to maintain your session across devices, remember login state and improve navigation flow. The cookie notice shown on first visit explains what is active; you can adjust preferences through your browser settings at any time.
Account security is managed through the verification steps shown during login and account setup. If you notice unusual activity, update your credentials immediately using the account settings page and contact live chat to flag the session.
Transaction and account records are retained for the period specified in our published terms. To request a change, correction or deletion within what our policy permits, submit a request through support with your account reference attached.
These answers cover the questions we hear most often about how our legal terms work, what rights you have, and how to act on them.
Access and the application of these terms depend on local law and whether your region is covered. If Bangladesh law permits access to the platform, these terms apply to your account in full from the moment you complete registration and use any platform feature.
The current version of our terms is available in the legal or policy section of the platform, accessible from the footer of any page. The version active at the time you open a session is the one that governs that session's activity.
Open your wallet transaction history inside the account area. Locate the entry in question, then raise a dispute through the account help section or contact live chat directly. Have the transaction date and amount ready so the support team can match it against the logged record.
Yes. Contact our support team through live chat or email with your account reference. We will confirm what data is held and the format in which it can be provided, in line with the retention terms described in our published privacy policy.
Account and transaction records are retained for the period set out in our terms, even after your last active session. To request a review or deletion of specific records within what our policy allows, submit a written request to support with your account details included.
Go to account settings while logged in and follow the fields shown for wallet or contact updates. If a field is locked or the change requires verification, live chat support can assist you through the correction process in the same session.