Casino / App
8h55 collects only the account and transaction data needed to run your sessions — from your first login through every bKash, Rocket or Upay transaction you make. Access to this platform and the scope of this policy depend on your local law and the eligible regions where we operate.
When you open an account on 8h55, we collect the registration details you submit — your name, contact information and the credentials you choose. During an active session, we record device and browser signals to keep your account secure across switches between mobile and desktop. Every transaction you initiate through bKash, Rocket or Upay generates a record that we retain for operational and dispute purposes. We do not sell your personal data to third parties for their own marketing use. Cookie data and session identifiers are stored to maintain your logged-in state and to understand which lobby areas you navigate to — this helps us surface the parts of the platform, such as cricket betting or the slots lobby, that are relevant to how you actually use the site. Retention periods vary by data type: active account data is held while your account remains open; transaction records are kept in line with our operational requirements. You may contact our support team to ask what data we hold about you. Access to this platform and all data practices described here apply only where permitted by your local law and in eligible regions.
This policy covers the data 8h55 handles directly — your account, your sessions and the records tied to your transactions. It does not extend to third-party services you reach from our platform. Each scope area below draws a clear line so you know exactly what falls inside our responsibility and what does not.
Any data you submit during registration, login or account recovery is covered by this policy. That includes your contact details, credentials and any verification step completed through our account flow.
Records generated when you move funds through bKash, Rocket or Upay — amounts, timestamps and status — are held by us and fall within this policy. We do not control the data your mobile wallet provider stores on their own side.
Browsing signals tied to your account — which lobby areas you open, session length, device type — are captured by our own analytics and covered here. Anonymous traffic data not linked to an account sits outside the personal data scope.
Links to external payment processors, game studio environments or support tools that operate outside 8h55 infrastructure are governed by those providers' own policies. We are not responsible for data they collect independently.
You have specific, actionable rights over the data we hold. Reviewing your records starts with your account page — transaction history, session logs and the contact details attached to your profile are visible there without needing to contact us. If any detail is wrong, you can correct it directly in account settings or raise it with support. For data you believe we should no longer hold, or for questions about what exactly we have on file, our support team is the right place to start. They can confirm what categories of data exist, explain retention timelines and help you understand your options. We handle these requests in the order they arrive; we do not promise a fixed response window, but we aim to acknowledge your query in the same session where that is possible. The rights available to you also depend on applicable local law in eligible regions — some data we are required to hold for operational or legal reasons, and those records cannot be deleted on request alone.
Open your account page to see transaction history, session activity and the contact details we have on file. No support request is needed for this step.
Name, contact information and login credentials can be updated in account settings. If a field is locked, raise it with our support team and they will guide you through the process.
Contact support to request a summary of the personal data categories we hold against your account. We will confirm what exists without requiring you to state a formal reason.
Where local law and our operational requirements allow, we will act on a removal or correction request. Some records — including transaction logs — are retained for legitimate operational reasons and cannot be removed on request alone.
For any question about this policy — what data we hold, how to correct your records or how to raise a concern — the routes below are the ones we actually staff. We do not publish channels we cannot maintain, so use these paths for a real response.
Open the live chat widget from any page on 8h55. State that your question is about account data or privacy and the agent will route it correctly.
Send your query to the support address shown in your account dashboard. Include your registered contact detail so we can locate your record.
The help section inside your account lists published policy documents and common privacy questions. Check there first — many data questions are answered without needing to contact us.
Our data handling practices are designed around the account flow, not a generic template. Here is what that looks like in practice across the areas that matter most to you.
We use session cookies to keep you logged in across page loads and to remember your lobby position. You can clear these through your browser at any time. Doing so will end your active session and require you to log in again.
Login credentials are stored in hashed form — we do not hold your password in plain text. If you suspect your account has been accessed without your knowledge, contact live chat immediately and we will secure the account.
Active account data is held while your account is open. Transaction records tied to bKash, Rocket or Upay activity are retained for operational reasons after account closure. We will confirm the exact retention window for your data on request.
When this policy changes in a material way, we publish the updated version on this page. Continuing to use your account after a posted update means you have seen the revised terms. Contact support if you have questions about any change.
These are the questions we hear most often about how 8h55 handles account data. If your question is not here, live chat or email support can give you a direct answer.
We do not sell your personal data. We share it only with the service providers that help us run the platform — for example, payment processors handling your bKash or Rocket transactions. Those providers are bound by their own data agreements and ours.
Yes. Your account page shows transaction history, session records and the contact details we hold. For a broader summary of data categories, contact our support team and we will confirm what exists against your account.
Most fields can be updated directly in account settings — name, contact details and login email. If a field appears locked or the change does not save, raise it through live chat or email support and we will correct it manually.
Active session data is cleared when your account closes. Transaction records — including logs of bKash, Upay and Rocket activity — are retained for operational and dispute purposes for a period after closure. Contact support for the specific retention window.
This policy covers data we collect from accounts opened through 8h55. Access to the platform, and the rights available to you under this policy, depend on your local law and the eligible regions where we operate. We do not make access claims beyond that.
Reach us through live chat or the support email address shown in your account dashboard. Describe the concern clearly and include your registered contact detail. We will acknowledge the query and follow up through the same channel.